• Interviewees are worried about traveling to crowds

• Travel restriction information at destination is important before planning their trips

• All my participants look up comments or reviews, but some of the them don’t 100% trusts reviews/comments. A reliable and valuable review/comment should be provided by verified users.

Quote: 

“Filters that helps cater certain activities for specific groups of audience (i.e. activities that are more suitable by age- family friendly or if it has a lot of walking and is less likely to be accessible for elders etc.). Filters that narrow down activities based on people that are looking for a specific type of experience; some people care more about seeing landmarks and checking off bucketlists, some are more into cultural/local experiences, and some are just there for the food and drinks!”